Protecting your personal data is a core priority for us. This document describes the procedures and security measures that Q Bet uses regarding your information. We like to communicate clearly about what we collect, why we do it, and how we ensure everything remains secure within the limits of the legislation in Netherlands.
What data we collect
To grant you access to our facilities, we must process certain information. The data collected broadly falls into the following categories:
Identity and contact details: This includes, among other things, your full name, date of birth, physical address, email address, and phone number.
Usage data: Information about how you interact with our services, including login times, game history, and preferences.
Device data: IP addresses, browser types, and operating systems used to connect.
Transaction data: Details of deposits, withdrawals, and balances, essential for the financial management of your profile.
Communication data: Messages exchanged with our customer service.
Legal grounds for processing
We process your information exclusively when we have a valid legal basis for doing so. These include the performance of the contract (such as managing your account), legal obligations (e.g., for fraud and money laundering prevention), your explicit consent (for targeted marketing), and our legitimate interests (improving network security and service provision).
How we use your data
The collected information is used for strictly defined purposes. We primarily use it to create and financially manage your profile. Additionally, it helps us strictly verify your age and identity. Furthermore, we analyze usage to quickly detect technical issues and refine the overall gaming offering. If you have agreed, we may also use your contact details to keep you informed of relevant offers.
Retention Periods
Your data will not be kept longer than strictly necessary for the purposes for which it was collected, unless a longer retention period is legally required or permitted. Once you permanently close your profile, we will securely delete or anonymize the information, with the exception of financial and identification data that we are required to retain for a fixed period according to local archiving legislation in the Netherlands.
Sharing data with third parties
Q Bet does not sell your data to external parties under any circumstances. However, we do share specific information with carefully selected service providers who assist us. This includes payment providers processing your transactions, identity verification services, and cloud storage providers. With all these partners, we conclude strict data processing agreements to ensure security.
International data transfer
Because digital infrastructure is often cross-border, data may be processed on servers outside your immediate region. If this is the case, we always implement appropriate safeguards, such as standard contractual clauses approved by the relevant regulatory authorities, to ensure that your rights remain protected at a level comparable to local standards.
Security measures
We make reasonable efforts to protect your information from unauthorized access, loss, or manipulation. This includes robust encryption techniques for data transmission, firewalls to protect our networks, and access controls for our personnel. Although we take strict measures, no electronic storage method or internet transmission can offer one hundred percent certainty.
Your privacy rights
As a user, you have various rights regarding your data. You have the right to see what information we have about you, to have inaccuracies corrected, or to request the deletion of your data (as far as the law does not oblige us to retain it). You can also object to certain forms of processing and have the right to data portability.
Contact Us
Do you have questions about these terms or wish to exercise one of your rights? You can reach our support department at any time via qbet_support@gmail.com. We strive to handle every request promptly and in accordance with applicable regulations.